Shipping Policy

Shipping Policy – OAZAPS

Brand Name: OAZAPS
Contact Email: Service@oazaps.com
Contact Phone: +852 5218 2187
Business Address: RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)

1. Order Processing Time

All orders placed on our website are processed within 1-2 business days (Monday – Friday, excluding public holidays). Orders placed after 2:00 PM (Hong Kong Time) will be processed on the next business day.

Processing includes: Order verification, quality check, packaging, and handover to the shipping carrier.
Special note for cup items: Due to the fragile nature of some glass and ceramic products, we take extra care in packaging. This may occasionally add an extra day to the processing time.

2. Shipping Rates & Delivery Times

We offer the following shipping options. Delivery times are estimates and not guaranteed.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping (Hong Kong)	2–4 business days	HK $30 (F reeo n or d erso v erHK$ 300)
Standard International (Asia)	5–10 business days	HK $60- HK$ 120 (based on weight)
Standard International (Rest of World)	7–14 business days	HK $80- HK$ 200 (based on weight)
Express International (Select countries)	3–5 business days	HK $150- HK$ 250 (based on weight)

Note: For cup products (mugs, tumblers, glass cups), shipping rates may vary slightly due to packaging size and weight. Final rates are calculated at checkout.

3. Shipping Destinations

We currently ship to:

Hong Kong
Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Taiwan, China
North America: United States, Canada
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands
Australia & New Zealand

If your country is not listed, please contact us at Service@oazaps.com before placing an order to confirm shipping availability.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

A tracking number
The name of the carrier (e.g., DHL, FedEx, SF Express, Hong Kong Post)
A link to track your package

Tracking updates may take up to 24 hours to appear after the package is handed over to the carrier.

5. Customs, Duties & Taxes

For Hong Kong orders: No customs duties apply.
For international orders: You, the customer, are responsible for any import duties, customs fees, or taxes levied by your country’s customs authorities upon delivery.
Note: We cannot control or predict these fees. Please check with your local customs office before placing an order.
Package refusal: If you refuse to pay customs fees and the package is returned to us, refunds will be issued minus the original shipping cost.

6. Damaged or Lost Packages

A. Damaged Items
If your cup arrives damaged (e.g., cracked ceramic mug, broken glass tumbler), please:

Take clear photos of the damaged item and the packaging.
Contact us at Service@oazaps.com within 48 hours of delivery.
We will arrange a replacement or issue a full refund, including return shipping if necessary.

B. Lost Packages
If your tracking shows no movement for more than 10 business days (for Hong Kong) or 15 business days (for international), please contact us. We will investigate with the carrier and either resend the item or provide a full refund.

7. Delivery Issues & Address Changes

Incorrect Address: Please double-check your shipping address before placing an order. If you provide an incorrect address, we are not responsible for lost packages. If a package is returned to us due to an incorrect address, we will reship it at your cost.
Failed Delivery Attempts: If the carrier is unable to deliver your package, they will leave a notice. Please follow their instructions to retrieve your package.

8. Order Cancellation & Modifications

If you need to cancel or modify your order after placing it, please contact us immediately at Service@oazaps.com.

Before shipment: We will attempt to stop your order and issue a full refund.
After shipment: Please refer to our Return & Refund Policy for return instructions.

9. Shipping Disclaimer

Delivery times are estimates based on carrier information and are not guaranteed.
OAZAPS is not responsible for delays caused by weather, customs inspections, strikes, or other force majeure events.
For international shipping, delays due to customs processing are beyond our control and are not grounds for a refund.

10. Contact Us

For any shipping-related questions, please contact our customer service team:

Email: Service@oazaps.com
Phone: +852 5218 2187
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)
Address: RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG