Return & Exchanges

Return & Exchange Policy – OAZAPS

Brand Name: OAZAPS
Contact Email: Service@oazaps.com
Contact Phone: +852 5218 2187
Business Address: RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)

1. Overview

At OAZAPS, we want you to love your new cup. If you are not completely satisfied with your purchase, you may return or exchange certain items within the specified timeframe, subject to the conditions below.

For any return or exchange inquiries, please contact us at Service@oazaps.com before sending back any item.

2. Return & Exchange Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

Important for cup products: Due to hygiene and safety reasons, cups that have been used or washed cannot be returned unless they are defective.

3. How to Initiate a Return or Exchange

Step 1: Contact our customer service team at Service@oazaps.com with the following information:

• Your order number

• The item(s) you wish to return or exchange (e.g., "Ceramic Mug – White", "Glass Tumbler – Green")

• Reason for return/exchange

• Photos of the item (for damaged or defective cases)

Step 2: We will review your request and provide you with a Return Merchandise Authorization (RMA) number, along with return instructions.

Step 3: Package the item securely. For glass or ceramic cups, please use extra cushioning (bubble wrap, packing peanuts) to prevent breakage during transit. Include the RMA number on the outside of the package.

Step 4: Ship the package to the return address provided by our team.

Important: Please do not send any item back without first obtaining an RMA number. Unauthorized returns may be refused or delayed.

4. Return Shipping Address

After we approve your return request, we will provide you with the specific return address. The general address is:

RM 701, UNIT 108, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Please always wait for our confirmation before sending your return package.

5. Return Shipping Costs

Important for glass & ceramic cups: Due to their fragile nature, we strongly recommend using a trackable shipping service and insurance for return packages. We are not responsible for items lost or broken during return transit.

6. Exchange Policy

We offer exchanges for the following cases:

• Size exchange: For cups where size matters (e.g., shaker bottle capacity, mug size).

• Color exchange: Different color or finish (subject to availability).

• Style exchange: Different cup style (e.g., from a ceramic mug to a glass tumbler), subject to price difference.

Exchange process:

1. Contact us at Service@oazaps.com to request an exchange.

2. Ship the original item back (at your cost for standard exchanges).

3. Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.

If the new item is more expensive, you will need to pay the difference. If it is less expensive, we will refund the difference.

7. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping costs (original) are non-refundable unless the item was defective, incorrect, or damaged in transit.

• Return shipping costs are non-refundable unless the item was defective, incorrect, or damaged in transit.

Please allow your bank or credit card provider additional time for the refund to appear in your account.

8. Damaged or Defective Items (Important for Cups)

If your cup arrives damaged (e.g., cracked ceramic, broken glass, chipped handle), please:

1. Contact us immediately at Service@oazaps.com within 48 hours of delivery.

2. Include clear photos of the damaged item and the packaging (including the box and wrapping materials).

3. Do not use the damaged item.

We will arrange a replacement or full refund at no cost to you, including covering return shipping.

Note: Minor manufacturing imperfections (e.g., small bubbles in glass, slight color variations in glazed ceramic) are not considered defects.

9. Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or personalized cups (e.g., engraved names, custom sizes, custom designs)

• Items marked "Final Sale" or "Clearance"

• Cups that have been used, washed, or damaged by the customer

• Items without original packaging

• Items returned after 14 days

10. International Returns

For international customers:

• Return shipping costs and any customs fees/duties are the responsibility of the customer for non-defective returns.

• We recommend clearly marking the package as "RETURNED GOODS" to avoid customs charges.

• For defective or damaged items, please contact us first – we may provide a return label or arrange a local return.

11. Processing Time

12. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Email: Service@oazaps.com
Phone: +852 5218 2187
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)
Address (for correspondence – do not send returns here without prior approval):
RM 701, UNIT 108, 7/F, TWR B NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG